Policies

• All services require a sterile environment and in some cases sharp objects! Because of this we ask that you find a sitter for your little ones and fur babies as we will not be able to allow them into the studio. 
• If you need to make changes or cancel your appointment, please give at least 48 hours notice. Failure to provide adequate notice will result in the loss of your deposit or a late cancellation fee of $25 (whichever is greater). Guests that do not arrive for their appointments without providing any notice are subject to a "no-show" fee of the entire service cost. 
• Late Arrival: Being 15+ minutes late to your appointment may result in the forfeit of your deposit and the cancellation of your appointment. Please contact Kate at 778-838-7510 if you are running late for your appointment. Late arrivals without reaching out to Kate will be considered a "no-show".
• Due to the nature of the services offered; we are unable to provide refunds for services rendered. If you have any concerns in regards to your service, please contact us within 72 hours so we can make it right! 
• Pricing is subject to change at any time. Please note that our rates may increase or vary in the case of travelling, events or in special circumstances. 

Lash Extensions

• Clients under the age of 17 must have parental or legal guardian consent for lash extensions. 
• We are happy to do lash extension fills on previous work done by other lash technicians. However, we may determine that your previous lash extensions should be removed prior to working on your lashes. This is to ensure the health of your natural lashes are not compromised. 
• Fills must be booked no later than 3 weeks from your last appointment. Any lash extensions remaining past the 3 week point will be outgrown and need to be removed. Removal fee will apply. If booking prior to 3 weeks, there must be a minimum of 40% lash extensions remaining. 
• Please arrive to your appointment without eye makeup and with clean lashes. If this is not possible the time spent cleaning your lashes will be deducted from your appointment time and a $15 cleaning fee will be applied.
• If you wear contact lenses please remove them prior to your service.

Makeup Services

• A 50% booking fee is required in order to book and confirm every new mobile makeup appointment. This booking fee will be deducted from the total cost of your service. If you choose to cancel your appointment, you will automatically forfeit your booking fee. 
• Mobile makeup services require 72 hours notice if you decide to reschedule your appointment.
• All appointments and booking fees are non-transferable. If you choose to switch your appointment to another service your booking fee will not be deducted from the new service cost.